How to delete your Bolgo account

In the app

Open Bolgo and go to Settings. Tap your name, at the top, then "Delete account". The app says what will be erased, asks you to type DELETE and to confirm it is you, with the phone's biometrics or passcode. It works on any plan and takes less than a minute.

Without the app

If you no longer have the app, write to officialbolgo@gmail.com from the e-mail of your account and ask for the deletion. We answer within 15 days, always to the account's e-mail, and only erase after you confirm from it that the request is yours.

What is erased

Everything of yours in Bolgo: the name, the e-mail and the password, the accounts, the cards, the entries, the budgets, the categories, the rules and the tags, the sessions and the days the app was opened.

How long it takes

The account waits for 7 days: if you sign in again within them, it comes back as it was. After the 7 days everything is erased for good. The database backups still hold what was erased for up to 6 days, and then lose it too.

What is kept

The subscription charges are kept as long as accounting and tax law require, with nothing that says whose they were. The store and RevenueCat keep the purchase history under an identifier that, once the account is gone, points to no one; the same goes for the log of the support team's actions, when there was any on your account. The Bolgo Premium subscription is not canceled with the account: cancel it in the store you subscribed in, or it keeps being charged.

Erasing the data without deleting the account

In Settings, "Erase all data" erases the accounts, the entries, the budgets and the categories at once, in the cloud and on the phone, and the account stays, empty. To have only part of your data erased, write to officialbolgo@gmail.com.